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FAQ Muka&Co

How will I know when my order is shipped?

We usually take 3-5 working days to process the order. We will send you a tracking number once it has been sent.

How do I know once my orders are shipped?

After processing your order (This will take between 3 - 5 working days), your tracking number will be given once payment and order have been fulfilled.

When will I receive my order?

Domestic Orders

Orders from Peninsular Malaysia packages are shipped via POSLAJU MALAYSIA. Packages usually arrive in 2-5 working days.

Orders from Sabah & Sarawak will be shipped via POSLAJU MALAYSIA. Packages will usually arrive within 2-5 working days.
Kindly send us an email together with your order number to if packages do not arrive within 5 working days.

Do you ship all over the world?

Currently, we don't do any international shipping but we are in midst of preparing international shipping. We will keep posted on the details soonest

Can I change my shipping details after it has been confirmed and paid for?

Once orders have been processed, we are unable to change the shipping details. So please ensure you enter the correct details.

After my purchase are confirmed, is it possible to cancel my order?

All purchases are final and once processed we will not be able to cancel your order.

Can I order through the phone?

Of course! While we love talking to our customers, we encourage placing your orders online in order to earn rewards program. If you prefer to speak with us, please call our Customer Service Executives

Can I use your product if I have sensitive skin?

YES, because our products are formulated without the typical ingredients and dyes that you may find in traditional makeup, our products are safe to use on sensitive skin. As with anything you put on your skin, it is always best to test

Do you perform product testing on animals?

No, our products are not tested on animals. Muka&Co is proudly Cruelty-Free.



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